Eleven field service specialists employed by Securus Technologies recently passed the prestigious Installer 1 certification from the Building Industry Consulting Service International.
A professional association supporting the industry of information and communication technologies, BICSI offers various technician and installer certifications to professionals in ICT. That covers cabling and hardware for voice, audio, video and data. Areas covered by the credential include installation, project management and electronic safety and security. Certified installers can pull wire and cable, test fiber optic and copper and conduct site surveys. BICSI represents over 23,000 professionals in over 100 countries, supporting them with training, credentials and conferences. Their certifications cover copper and fiber optic cables, including standards and current codes. Many companies insist that at least one BICSI-certified installer work on every installation site.
Securus Technologies provides telecommunications and other technologies for public institution, law enforcement, corrections, monitoring, investigation and public safety. Because Securus works with cabling and telecommunications hardware, its needs fit the skills BICSI supports. Senior Vice-President, Operations, Danny de Hoyos said the BICSI certifications added an additional expertise to their customers. Their certified field installers average 15 years of experience. Working on projects around the country, Securus installers give the highest level of performance to the corrections facilities Securus serves.
Securus Technologies is based in Dallas Texas and serves over 3,450 law enforcement, public safety agencies, including over 1,200,000 inmates. They focus on connecting what matters. The company recently received an A+ rating and accreditation and rating from the Better Business Bureau in Texas. To improve customer service, they created an in-house call center staffed with 220 representatives to answer questions from customers. That’s the largest in the industry. They answer calls in 11 seconds average, and resolve 99% of the problems on the first call. That’s a total of 2.5 million calls per month.